Thank you for a wonderful job.  You took a burned out shell and turned it back in to the home we love.  Thank you for putting your heart into your work.

—J. Gilliland / Olympia

I want you to know how impressed my wife and I are for you, your company and its employees.  From the start, you worked to make the process as easy and painless as possible.  The restoration turned out much nicer than we’d expected.  The men you sent did an excellent job. They went out of their way to ensure our home was livable and comfortable during construction.  Please let them know that we are pleased with them and the completed project.  They were always friendly, polite and finished the job in a craftsman-like manner (very professional).  I’ll have no reservations recommending your company to family and friends

—D. Butler / Tumwater

…The third interview was with Heritage Restoration.  Just from the single meeting I was convinced that there would be attention to detail and that everything would be done right.  My wife and I also had extensive remodeling done at the same time.  Heritage Restoration went above and beyond my expectations.  They provided extremely skilled employees that worked hard.  We ended up with a house that is beautiful.  The attention to detail of every square inch is incredible.  We are delighted with Heritage and look forward to working with them again.

—R. Ballantyne / Gig Harbor

On May 24th, the staff at AAG Insurance in Chehalis opened the doors expecting a normal Monday morning.  What a surprise they encountered!  It would seem that over the weekend, a water line broke in the bathroom, causing up to 3″ of water to build up throughout the facility.

The Chehalis fire department came down and helped push standing water out the doors.  Within minutes, chamber member, Heritage Restoration arrived on site with their crew and began the emergency work of removing the building contents and getting the visible water out.  For several days, dehumidifiers would run in the building to remove barrels of water that had soaked into the walls and floor.

When it became clear that the office space was going to need major repairs, office manager, Lesa Givens, went to work immediately trying to locate a suitable temporary work space for the staff.  Within three days, the temporary office was up and running with 2 phone lines, 4 desks and a fax machine.

Since AAG Insurance works with a centralized database, they were able to continue meeting the needs of clients with minimal inconvenience. During the three days of down time, calls were routed to their corporate office in Kennewick and priority situations handled timely.  Once the temporary location was up and running, the Chehalis crew was able to lean on support from staffing in their other branch offices to meet the needs of clients, even with the short office staff.

Heritage Restoration has done a fantastic job with the renovation work.

—Lesa Givens, AAG Insurance/Chehalis Branch

Thank you for the work you did to repair my house after the flooding by the water.  I appreciate the quality of work and the care taken by everyone who worked on repairs.

—Harriet Allen

We appreciate your good service……from the office to the workers, everyone has been so courteous and professional.

—Joan Lynch

Dear Kevin and Staff,

I cannot thank you enough for being so kind to me. You had to wait so long for me to get this paid. If you had to do that a lot, you’d probably be bankrupt. I never though it would take me nearly this long. We have had a really hard time for a long while, you and your staff were always very nice to me. I will recommend you anytime. Fast paying of Course. God bless you all.

Sincerely,

—Q.P.

Dear Heritage restoration, thanks to Gene and all the guys (and Erika ) for a job well done!

—C.W.

Wayne, Doug, Steve and Scott,

Thank you very much for all your help during our time of needed help. Stay healthy, warm + happy throughout this winter season. Thanks again!

—C & B, W.

Jonnie and Tom wish to express their heartfelt thanks and appreciation to Kevin of Heritage Restoration and his team for their excellent work in the restoration of their home.

To Chuck and Kevin,

Thank you very much for all your help. I’m sorry this took so long… Thank you.

—J.B.

Thank you for a job well done. Your Rep, Alex Zigler was very professional and friendly. Sincerely,

—J.S.

Kevin, Thanks for all your help. It was much appreciated.

—L.B.

Thank you for doing a great job.

—D.S.

Thank you for a wonderful job. You took a burned out shell and turned it back into the home we love. Thank you for putting your heart in your work.

—J & L, G.

Thanks Restoration Team! I appreciate all you did to clean up + repaint, and rebuild my house!!! It looks beautiful. You all did a super job! Thank you,

—C. H. and family

The floors are beautiful. Your crew did a beautiful job. Thanks again.

—D.E.B.

Thanks! The house looks great!

—C.H.

To all at Heritage; Thank you for the work you did to repair my house after the flooding by water. I appreciate the quality of work + the care taken by everyone who worked on repairs. Thank you,

—H. & A.

Thank you for all you guys have done, I know it must be difficult not being able to talk with me. I truly appreciate all you have done.

—K.A.

Hi Danny—

Just wanted to let you know the guys finished today. Everyone who worked on the job were great. They showed patience as I poked around to watch progress. The workmanship—WOW. The backer board was well nailed and even so tiling was a snap. The bamboo floors which were finished today are absolutely gorgeous. My hats off to the crew!!!!!!! GREAT JOB.

Thanks,

—B.J.

Attaboy Notice:

Call from D.T, stating that our “guys did such a wonderful job, and especially with their neatness and clean up (thank you Gene!). Thank you very much!”

Dear Heritage Restoration, Recently Heritage Resoration completed work on our home on an insurance claim… We were very please(d) with the job. Your contractors were professional and courteous. We are, particularly, happy with our kitchen. Mr. Casswell really did a creative and talented job on the cabinets design. If the opportunity arises, we would recommend your company for home restoration.

Thank you! Everyone at Heritage that I come in contact with was great!

—C.H.

Dear Kevin, Danny and Crew,

I want to thank you very much for the recent help in locating the water leak in my kitchen and all the work involved in drying everything out. I really appreciate your quick response and the professionalism of your entire crew… Thanks again for your help. Hopefully won’t need your services again but would not hesitate if I di and would recommend you to anyone in need.

Sincerely,

—J.M.

In early 2008 my wife and I experienced a fire at our lake house… I interviewed three contractors onsite at the house. The first was acceptable. The second was the biggest of the three. The interview didn’t go well. This companies rep kept getting phone call on his cell phone and kept taking calls instead of focusing on our face to face meeting. The thought was he is representing his company; I am being ignored real time… this will most likely happen, or worse with the actual rebuilding.

The third interview was with Heritage Restoration. Danny explained that he would be actively involved from beginning to end and deal directly with the insurance company to ensure we were taken care of. Just from the single meeting I was convinced that there would be attention to detail and that everything would be done right. My wife and I also had extensive remodeling done at the same time. Heritage Restoration went above and beyond my expectations. They provided extremely skilled employees that worked hard. We ended up with a house that is beautiful. The attention to detail of every square inch is incredible. We are delighted with Heritage and look forward to working with them again…

—R.B.